Terms of service

TERMS OF SERVICE

Noor ul Ain Jewels by NRJ Store

Welcome to Noor ul Ain Jewels by NRJ Store. By accessing or using our online store, browsing our products, or placing an order, you agree to these Terms of Service.

1. About Our Store

Noor ul Ain Jewels by NRJ Store is an online jewellery store offering jewellery products through our website nrjstore.pk.

We reserve the right to update product information, prices, availability, and store policies at any time.

2. Products

We make reasonable efforts to ensure that product images, descriptions, sizes, colours, and other details displayed on our store are accurate.

However, actual product colours may vary slightly depending on your device or screen settings.

3. Prices

All prices displayed on our store are in Pakistani Rupees (PKR) unless otherwise stated.

We reserve the right to change prices at any time without prior notice. The price applicable to your order will be the price displayed when the order is placed.

4. Orders

When you place an order, you agree to provide accurate and complete information, including your name, phone number, and delivery address.

We reserve the right to accept, reject, or cancel an order due to:

  • Product unavailability;

  • Incorrect product or pricing information;

  • Incorrect customer information;

  • Suspected fraudulent activity; or

  • Other reasonable business circumstances.

If an order is cancelled after payment has been received, any eligible refund will be processed according to our Refund Policy.

5. Payment

We may provide different payment options, including:

  • Cash on Delivery (COD);

  • Bank Transfer;

  • Online Payment;

  • Mobile Wallet; and

  • Other payment methods available at checkout.

Orders may be cancelled if payment cannot be verified or fraudulent activity is suspected.

6. Shipping and Delivery

We deliver orders through available courier and delivery services.

Customers are responsible for providing a correct and complete delivery address and active contact number.

Delivery times are estimates and may vary due to courier delays, weather, holidays, security conditions, or other circumstances beyond our reasonable control.

7. Returns and Exchanges

Returns and exchanges are subject to our Return & Exchange Policy.

Products that are customized, personalized, used, damaged, altered, or returned without required packaging may not be eligible for return or exchange.

Customers should review our Return & Exchange Policy before placing an order.

8. Jewellery Care

Jewellery should be handled and stored with reasonable care.

Exposure to perfumes, cosmetics, chemicals, water, sweat, and improper handling may affect the appearance or condition of jewellery.

Damage resulting from improper use or normal wear and tear may not qualify for replacement, return, or refund.

9. Customer Accounts

If you create an account on our store, you are responsible for maintaining the confidentiality of your account information.

You agree to provide accurate information and to notify us if you believe your account has been accessed without authorization.

10. Intellectual Property

All content on our store, including our brand name, logo, photographs, product descriptions, graphics, designs, videos, and written material, belongs to or is used with permission by Noor ul Ain Jewels by NRJ Store.

You may not copy, reproduce, modify, distribute, or commercially use our content without our written permission.

11. Prohibited Use

You agree not to:

  • Use our store for unlawful purposes;

  • Provide false or misleading information;

  • Attempt fraudulent purchases;

  • Interfere with the operation or security of our website;

  • Attempt unauthorized access to our systems; or

  • Copy or misuse our website content.

12. Privacy

We may collect information such as your name, phone number, email address, delivery address, and order information to process and deliver your orders.

Your information will be handled in accordance with our Privacy Policy and applicable laws.

13. Third-Party Services

Our store may use third-party services, including payment gateways, courier companies, website hosting providers, and other service providers.

We are not responsible for interruptions or failures caused solely by third-party services, subject to applicable law.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Noor ul Ain Jewels by NRJ Store shall not be liable for indirect or consequential losses resulting from the use of our store or delays caused by circumstances beyond our reasonable control.

Nothing in these Terms limits any liability that cannot legally be limited under applicable law.

15. Changes to Terms

Noor ul Ain Jewels by NRJ Store may update these Terms of Service from time to time.

Any updated Terms will be posted on our online store. Your continued use of the store after such changes means that you accept the updated Terms, to the extent permitted by law.

16. Governing Law

These Terms shall be governed by the applicable laws of Pakistan.

Any dispute relating to these Terms or an order shall be subject to the jurisdiction of the competent courts of Pakistan.

17. Contact Us

If you have any questions regarding these Terms of Service, orders, returns, or other matters, please contact us:

Business Name: Noor ul Ain Jewels by NRJ Store
Email: noorulainjewels@gmail.com
Phone/WhatsApp: +92 315 5218246
Address: Jhelum, Pakistan
Website: nrjstore.pk

By accessing our online store or placing an order, you acknowledge that you have read, understood, and agreed to these Terms of Service.